Terms and Conditions

Terms and Conditions

Last Updated: 6 July 2026

Welcome to Crawla. These terms and conditions outline the rules and regulations for the use of Crawla LLC’s website, located at https://crawla.agency, and for engaging the services offered by Crawla LLC.

Crawla LLC is registered and located at:

1209 Mountain Road PL NE STE N, Albuquerque, NM 87110, USA.

By accessing this website or engaging our services, we assume you accept these terms and conditions. Do not continue to use Crawla or engage our services if you do not agree to all of the terms and conditions stated on this page.

1. Terminology

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and all Agreements: “Client,” “You,” and “Your” refer to the person or entity accessing this website and/or engaging the Company’s services. “The Company,” “We,” “Us,” “Our,” refer to Crawla LLC. “Party” or “Parties” refers to both the Client and the Company, as applicable. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they are taken as interchangeable and therefore referring to the same.

2. Products and Services

Crawla LLC offers digital marketing services, including but not limited to SEO, GEO/AIO, content creation, growth marketing, strategic digital consulting, and web development. The specific scope of each service is defined in the proposal, quote, or service agreement (Scope of Work) accepted in writing by the Client prior to the start of work. In the event of a conflict between these Terms and a specific signed service agreement, the latter will prevail with respect to project scope, deliverables, and timeline.

3. Payment and Billing

All payments for services are processed through Stripe, Wise, PayPal, or bank transfer. By using our services, you agree to the payment terms set out in the corresponding proposal or invoice. Unless otherwise agreed in writing, services are billed under one of the following schemes: (a) full payment in advance, (b) installment payments tied to project milestones, or (c) recurring monthly billing for ongoing services. The Client is responsible for any taxes, withholdings, or banking fees applicable in their jurisdiction arising from payment for the services.

4. Refund and Cancellation Policy

Recognizing the nature of consulting and digital execution services, the following tiered policy applies based on the timing of the cancellation:

  • Cancellation within 48 hours of purchase, and before work has begun: a full refund will be issued.
  • Cancellation after 48 hours, with work already underway but not completed: a partial refund will be issued, calculated in proportion to the hours worked and/or deliverables already completed as of the cancellation date, to be determined by Crawla LLC in good faith.
  • Service fully completed and delivered: no refund applies. If the Client is not satisfied with a final deliverable, they must notify Crawla LLC within 14 days of delivery so that corrections, adjustments, or reasonable solutions can be evaluated within the originally agreed scope.

All refund or cancellation requests must be submitted in writing to [fill in contact email].

5. Disputes and Chargebacks

If you have any issue with our services or billing, we ask that you contact us directly to resolve the matter before taking any other action. Initiating a chargeback through your payment provider without first contacting us to attempt to resolve the issue may result in suspension of your account or access to deliverables, and in collection or legal action for the disputed amounts.

6. Intellectual Property of Deliverables

Once Crawla LLC has received full and final payment for a project or service, ownership of the intellectual property in the final deliverables created specifically for the Client under that project (including, as applicable, content, copy, designs, custom-developed code, and similar materials) transfers to the Client.

Excluded from this transfer, and remaining at all times the property of Crawla LLC or third-party licensors, are:

  • Methodologies, frameworks, templates, internal processes, proprietary tools (including software, prompts, and systems developed by Crawla LLC), and know-how used to produce the deliverables;
  • Open-source components, libraries, plugins, or third-party software used in development, which are governed by their own licenses;
  • Any deliverable corresponding to work not paid in full, ownership of which remains with Crawla LLC until the corresponding payment is received.

Crawla LLC reserves the right to showcase completed and paid deliverables as part of its portfolio and marketing materials, unless the Client requests confidentiality in writing.

7. Confidentiality

Both parties agree to keep confidential any non-public information shared in connection with the project (including access credentials, business data, and metrics), and to use it solely for the purposes of providing the service.

8. Cookies

We employ the use of cookies. By accessing Crawla, you agreed to use cookies in agreement with Crawla LLC’s Privacy Policy. Cookies are used by our website to enable certain functions and to make the browsing experience easier for visitors. Some of our affiliate/analytics partners may also use cookies.

9. License for Website Content

Unless otherwise stated, Crawla LLC and/or its licensors own the intellectual property rights for all material published on the Crawla website (text, design, educational materials, downloadable resources, etc.), independent of Clause 6 governing client project deliverables. You may access this material for your own personal use, subject to the following restrictions. You must not:

  • Republish material from Crawla without authorization;
  • Sell, rent, or sub-license material from Crawla;
  • Reproduce, duplicate, or copy material from Crawla for commercial purposes;
  • Redistribute Crawla’s content as your own.

The Crawla LLC logo or other brand graphic material may not be used without a prior written licensing agreement. Without prior approval and written permission, you may not create frames (iframes) around our web pages that alter in any way the visual presentation or appearance of our website.

10. Linking to Our Website

Any organization may link to our home page provided that the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement, or approval of Crawla LLC by the linking party and its products or services; and (c) fits within the context of the linking party’s site. We reserve the right to request the removal of any link to our website at any time.

11. Third-Party Content Liability

We are not responsible for any content that appears on third-party websites that link to ours. You agree to defend and indemnify Crawla LLC against claims arising from your website. No link to our website should appear on any site that contains defamatory, obscene, or unlawful content, or that infringes the rights of third parties.

12. Website Availability and Accuracy

We do not warrant that the information published on this website is correct, complete, or up to date, or that the website will remain continuously available.

13. Limitation of Liability — Website

To the extent the website and the information published on it are provided free of charge, to the fullest extent permitted by applicable law, Crawla LLC will not be liable for any loss or damage of any nature arising from use of the website. This limitation does not apply to paid services engaged by the Client, which are governed by Clause 14.

14. Limitation of Liability — Engaged Services

To the fullest extent permitted by applicable law, Crawla LLC’s total liability to the Client for any claim arising from the services provided (whether for breach of contract, negligence, or otherwise) is limited to the amount actually paid by the Client for the specific service that gave rise to the claim in the preceding 12 months. Crawla LLC will not be liable for indirect, incidental, special, punitive, or consequential damages (including, without limitation, loss of profits, data, or business opportunities), even if advised of the possibility of such damages.

Nothing in this clause limits or excludes liability for death, personal injury, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

15. Your Privacy

Please read our Privacy Policy.

16. Governing Law and Dispute Resolution

These Terms and Conditions, as well as any services provided by Crawla LLC, are governed by the laws of the State of New Mexico, United States, without giving effect to its conflict-of-law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms, the website, or the services provided by Crawla LLC that cannot be resolved through direct negotiation between the parties within a reasonable period shall be resolved through binding arbitration, administered in accordance with the rules of a recognized arbitration institution [to be defined: e.g. American Arbitration Association (AAA)], seated in New Mexico, United States. The arbitration award shall be final and binding on both parties and may be enforced in any court of competent jurisdiction.

17. Modifications

We reserve the right to modify these Terms and Conditions at any time. Modifications take effect upon publication on this page. Continued use of the website or our services after such publication constitutes acceptance of the modified terms.

18. Contact

For questions about these Terms and Conditions, you can reach us at [email protected].